Looking after your heat pump, the smart way.

Your heat pump works hard all year round. An annual service is how we make sure it keeps performing the way it should.

HOMEOWNERS AND LANDLORDS

A yearly check-up that pays for itself

Annual servicing of your heat pump is an important part of preventative maintenance. It helps ensure your system is operating safely, correctly and efficiently.

Our MCS-accredited engineers will check everything so that small problems don’t become bigger — and more expensive ones.

Find out more about annual servicing with a membership

HOW IT WORKS

What happens during a service?

Our engineers will inspect the indoor and outdoor units, clean the outdoor fins, check and clean the strainers and filter, along with your heat pump cylinder, settings and valves.

Once the service is complete, we’ll send over a signed job report detailing the results of the test and any comments from the engineer.

Book in a service

Memberships – The easiest way to never miss a service

Your annual service is one less thing to think about with a Blue Flame Prime, Select, or Plus membership. A service is booked in as part of your plan, alongside discounted repairs and 24-hour emergency call-out cover.

Annual appliance service

We make sure your appliance is still running efficiently year on year

Peace of mind, all year round

Know exactly what’s covered and when things are due, so nothing catches you out

One team

For install, service and repair — no need to find someone else later

Priority call-out

24-hour emergency support whenever something goes wrong

Explore plans and benefits

GOOD TO KNOW

Good to know before you book

A few things worth knowing about appliance servicing with us.

It’s preventative, not reactive

It’s there to catch small issues, before they become bigger ones.

A thorough check inside, and out

Your engineer checks both the indoor and outdoor units to make sure no faults are missed.

You’ll get a signed report

You’ll get a detailed job report signed by the engineer covering everything they checked and found.

Accreditations & certifications

Reviews

Trusted by thousands of homes across Cornwall

Had to call Blue Flame out a week ago to fix a leak we had. We aren't on a service contract so we were delighted that they were able to get an Engineer come out to us that same day. Really happy with the service that Callum G provided. Friendly and thorough. Would recommend 👍🏼. Thanks very much!

MrsSP_Cornwall

Review posted on Google

Friendly and professional engineers. Had a service done and it looks like a slight pressure issue has been resolved along with a noise from the circulation pump! Well happy! Although I think they normally have one engineer for a service, in this case they happened to be together on the day. I'd happily have either one (Ryan or Matt) back if needed regarding my ASHP system.
Thanks guys /Blue Flame.

J.M T

Review posted on Google

Had my gas turned on, system check and alarm check by Martin today. Very efficient service and extremely polite, helpful and knowledgable. Highly reccomend

Chelsea Irving

Review posted on Google

I’ve hired Blue Flame several times for boilers and plumbing and have always been happy with their work.

Recently they rectified some poor-quality pipework left by a previous builder. Their work was a vast improvement and, during the process, they discovered a cracked sewer pipe the previous builder hadn’t mentioned. By catching this early, Blue Flame saved me from the nightmare of installing a new bathroom only to have to rip it out later to fix a leak.

On one occasion a piece of work had to be redone but I am still happy to give them 5 stars because they took full responsibility and rectified it promptly without any fuss. Also, the staff are consistently knowledgeable, polite and professional. I fully intend to use them for future work.

Sarah-Kate TJ

Review posted on Google

Excellent service. The receptionist's are extremely polite and helpful. We've started a breakdown cover with them, the Daikin air source heating system was checked and serviced first, Matt the engineer is very knowledgeable and explained everything well. I would highly recommend Blue flame. Thank you guys

Pete Longley

Review posted on Google

Our boiler wasn’t firing up so I called to arrange a visit. However Grant was able to advise via FaceTime. He was friendly and helpful and we were able to resolve the issue. I’m extremely grateful that someone was willing and able to help solve the problem and it means that as a newcomer to the area, I know who I will trust in the future. Thank you so much.

Katie

Review posted on Google

Coastline tenant called Blue flame 9.30am no kitchen light and hot water had packed up. They were there at 10am new kitchen light and hot water sorted.

Simon Ratcliffe

Review posted on Google

Lovely experience. Chap called Tom went above and beyond and took some additional steps that were beyond the scope to stop the problem happening again

Matt Rodda

Review posted on Google

I recently used Blue Flame and they where great. I’m sorry I can’t remember everyone’s name but Chris and another lady came around and inspected our house, and then Lee and Solomon came later to rectify all the items. They went above and beyond for me and I’m really happy I used them. Thanks.

Ryan

Review posted on Google

Blue Flame Commercial & Residential teams have done regular and emergency service work for us and we cannot recommend them enough.
The Commercial team were so good and fast they even saved us from a days lost trade!
Well done to everyone at Blue Flame and Thank you! ☺️

The Gem

Review posted on Google

Advice & insights

FAQ

Got more questions? We have answers. Find more information here with our frequently asked questions.

We only ask that you make sure that the installation area is accessible and clear.

It depends whether any faults are discovered, but you can generally expect it to last 1 hour.

The cost depends on several factors including the nature of the problem, as well as the type and age of the AC unit. Our engineers will write up a quote for you before any work happens.

We will book you in for our next available engineer appointment. We will always aim to get to you as soon as we can.

Your engineer inspects the indoor and outdoor units, cleans the outdoor fins, and checks and cleans the filters on all your indoor units, along with the system’s settings and valves.

Our team is available for emergency repairs 24/7, 365 days of the year.

Services