Privacy Policy

Privacy Policy Summary

Blue Flame (Cornwall) Ltd takes the privacy and security of your personal information seriously. This summary explains how we collect, use, store and protect your personal data when you use our website or services.

We may collect information such as your name, contact details, property address, payment information, details of equipment and services provided, service and warranty records, and information you provide when contacting us or requesting our services. When you use our website, we may also collect technical information such as your IP address, browser information and cookie data.

We use your information to provide and manage our services, arrange appointments, process payments, respond to enquiries, manage warranties and aftercare, meet health and safety and legal obligations, maintain records, and improve our services.

We may also send service updates and reminders. Marketing communications will only be sent where we have an appropriate lawful basis, including your consent where required.

We process personal information where necessary to perform a contract, comply with legal obligations, pursue our legitimate business interests, or where you have provided consent.

We do not normally collect sensitive or special-category information from customers. Where such information is necessary, we will only process it where permitted by law and with appropriate safeguards.

For safety, security and operational purposes, we may use CCTV at our premises, vehicle telematics/tracking in company vehicles, and telephone call recording. These may be used for security, service delivery, training, quality assurance, investigating incidents or complaints, and legal or regulatory compliance.

We only share personal information where necessary and lawful. This may include authorised employees and contractors, suppliers and manufacturers, IT providers, insurers, professional advisers, and regulatory or government bodies where required.

We do not sell your personal information.

We use appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse or disclosure. Information is only accessed by people who need it for legitimate business purposes and is retained only for as long as necessary.

Under UK data protection law, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, request data portability, withdraw consent, and exercise rights relating to automated decision-making and profiling.

For more information about how we collect, use, store and share your information, your rights, retention periods, cookies, and how to make a complaint, please read our full Privacy Policy, which you can download and read by clicking the link below.

Download and read our full Privacy Policy

If you have any questions or wish to exercise your data protection rights, please contact our Data Protection Lead at [email protected] or 01326 378122.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are dissatisfied with how we handle your personal information.

You can choose whether to receive marketing communications from us by email, telephone/SMS or post. You can withdraw your consent at any time where consent is the legal basis for processing.