Become a Blue Flame member
We offer a range of flexible membership options designed to give you peace of mind, priority support, and great value on maintaining your appliances. Whether you’re looking for full cover or just emergency support, we have a plan to suit your needs.
Membership cover
What’s included?
We have a variety of memberships offering different levels of cover and benefits which can include: annual servicing, priority callouts, and discounted repairs.
At a glance
Find the right level of cover for your home.
We offer a range of memberships for your home heating and hot water, with options to suit your needs and your budget. Whether it’s peace of mind for you and your family or reassurance for your tenants, we’ve got a membership to suit. Eligibility depends on appliance type/age – see full details below.
level of cover
Basic Membership
Our entry-level plan is designed for customers who want access to expert support and discounted repairs, giving you peace of mind that help is there when you need it most.
ELIGIBILITY
Basic Membership is available for appliances of any age, providing you with access to support and discounted repairs whenever you need them.
WHY CHOOSE THIS PLAN
A simple, affordable way to ensure help is always available when you need it most. We understand that emergencies don’t always happen at convenient times, so our team is here to offer support, reassurance, and a fast response.
WHAT’S INCLUDED
– 24-hour emergency call-out cover
– Access to our technical help team
– Labour and parts chargeable (with 10% discount)
– 10% discount on any additional work outside of your membershipS
level of cover
Plus Membership
Our step-up plan, with more included. Enjoy reliable support and reduced repair costs, while keeping your annual membership price lower.
ELIGIBILITY
Plus Membership is our membership option for older appliances or if you want to keep the monthly cost lower.
WHY CHOOSE THIS PLAN
A practical option for customers who want ongoing support and exclusive discounts without committing to full coverage, ideal for those with older appliances or who prefer a more flexible level of protection.
WHAT’S INCLUDED
– Annual service for your covered appliance
– 24-hour emergency call-out cover
– Access to our technical help team
– Labour and parts chargeable (with 10% discount)
– 10% discount on any additional work outside of your membership
level of cover
Select Membership
Our flexible, mid-tier plan. A great balance of cost and cover, perfect if you want to minimise labour costs while keeping flexibility on parts.
ELIGIBILITY
To join Select Membership, your Gas, LPG, or Oil Boiler must be 15 years old or under. Heat Pumps must be 12 years old or under to be eligible for cover.
WHY CHOOSE THIS PLAN
You’re covered for a large cost on your repairs, the labour, while still benefiting from ongoing support and servicing.
WHAT’S INCLUDED
– Annual service for your covered appliance
– 24-hour emergency call-out cover
– Access to our technical help team
– Labour included
– Parts chargeable (with 10% discount)
– 10% discount on any additional work outside of your membershipS
level of cover
Prime Membership
Our most comprehensive plan, ideal for customers who want total protection with no unexpected costs.
ELIGIBILITY
To join our Prime Membership, your Gas, LPG, or Oil Boiler needs to be 12 years old or younger. At the moment, Prime Membership is available for these boiler types only, and doesn’t currently include cover for other main appliances, such as Heat Pumps.
WHY CHOOSE THIS PLAN
With everything covered, Prime membership gives you complete confidence that your appliance is protected year-round, with no surprise repair bills.
WHAT’S INCLUDED
– Annual service for your covered appliance
– 24-hour emergency call-out cover
– Access to our technical help team
– Labour and parts included
– 10% discount on any additional work outside of your membership
level of cover
Installation Membership
An exclusive plan, only available to Blue Flame installation customers.
ELIGIBILITY
This is a discounted rate that runs for the length of the manufacturer’s warranty. The first year is free and we will be in touch by the end of the year to provide installation membership options going forward.
WHY CHOOSE THIS PLAN
With everything covered, an Installation membership gives you complete confidence that your appliance is protected year-round, with no surprise repair bills.
WHAT’S INCLUDED
– Annual service for your covered appliance
– 24-hour emergency call-out cover
– Access to our technical help team
– Labour and parts included
– 10% discount on any additional work outside of your memberships
Advice & insights
Frequently asked questions
Got questions? We have answers. Browse our most common questions or reach out if you need more help.
We only ask that you make sure that the installation area is accessible and clear.
Yes, we have different levels of cover available depending on the age of your appliance. For example, a basic membership covers appliances of any age and a plus membership covers Gas, LPG and oil boilers that are 16 years +.
We work with any and all recognised brands.
All of our pricing is bespoke. Contact our team who can provide prices or arrange a survey for a quote.
There are a number of benefits which you can find out more about on our dedicated Membership page.
This depends on a few variables, but we always aim to get to you as quickly as we can.
Not sure what membership you need?
Get in touch and we’ll get it sorted.