Terms & Conditions
Our Membership Terms & Conditions explain what your membership covers, including eligibility, exclusions, repairs, call-outs, charges and cancellation terms.
Membership Terms & Conditions
Our memberships are designed to give you peace of mind and help keep your heating, hot water and home systems running smoothly. Depending on the membership you choose, your cover may include priority appointments, emergency call-outs, annual servicing and cover for eligible parts, labour and repairs.
Each membership has specific eligibility requirements, exclusions and limits on what is covered. Some appliances, systems and types of work are not included, and additional charges may apply for work outside your membership cover.
Memberships are subject to a minimum 12-month agreement, with specific cancellation terms applying. Any work that falls outside your membership cover will be chargeable, and we’ll provide a quote where possible before carrying out chargeable work.
For full details of what is included, exclusions, eligibility, emergency repairs, cancellation and all other terms, please read our full Membership Terms & Conditions.