Member Support
Already a Blue Flame member? Here’s how to book your service, report a problem, or manage your plan.
Please choose the best option for you.
If you’ve lost heating or hot water, have no power or have a severe leak, don’t wait for a form response — call our team on 01326 378122.
Repair
“Something’s not working”
Membership
“I want to update my details, payment, or plan”
General enquiry
“I have a question about my cover”
Contact us
Emergency Support
As a Blue Flame Member, you get priority appointments when you need us most. Our team is available 24 hours a day, 365 days a year. Call 01326 378122 and follow the options to speak to our team, and we’ll arrange engineer support within 24 hours. It’s just one of the benefits of being a Blue Flame Member.
| Method | Detail |
|---|---|
| Phone | 01326 378122 |
| [email protected] | |
| Post | Blue Flame (Cornwall) Ltd Energy House, Parkengue, Kernick Ind Est Penryn, Cornwall TR10 9EP |
Advice & insights
FAQ
Got questions? We have answers. Browse our most common questions or reach out if you need more help.
We only ask that you make sure that the installation area is accessible and clear.
Yes, we have different levels of cover available depending on the age of your appliance. For example, a basic membership covers appliances of any age and a plus membership covers Gas, LPG and oil boilers that are 16 years +.
We work with any and all recognised brands.
All of our pricing is bespoke. Contact our team who can provide prices or arrange a survey for a quote.
There are a number of benefits which you can find out more about on our dedicated Membership page.
This depends on a few variables, but we always aim to get to you as quickly as we can.