Heat pump problems, sorted quickly.

Bills suddenly going up? Not heating or cooling properly? Whatever’s gone wrong with your heat pump, our MCS-accredited engineers can diagnose it and get it back to working order in no time.

HOMEOWNERS AND LANDLORDS

Not every engineer knows heat pumps, but ours do.

With Blue Flame, you’re not just calling someone out to fix your heat pump, you’re choosing a renewable energy specialist with experience across a wide range of heat pump systems and manufacturers, who can diagnose and fix faults properly.

Need a repair? Contact us

HOW IT WORKS

What happens when I book a repair?

Once your repair’s booked, we’ll send an engineer to take a proper look — you’ll get a morning or afternoon timeslot and a message to let you know when they’re on their way.

A heat pump fault isn’t always where you’d expect, it could be with the indoor unit, the outdoor unit, or somewhere in between! Either way, our engineer will track it down, explain what’s going on and talk you through your options before doing anything. Most engineers carry the parts they need in the van. For the rest, we’ll give you a quote before ordering anything in.

Have more questions? Ask us

WHY CHOOSE US?

We pride ourselves on delivering reliable, high quality services, every time.

Fixed appointments

So you know exactly when we’ll arrive

Express ordering

Our close links with manufacturers means we can get you the right parts quickly

MCS-accredited

Registered engineers with experience across a wide range of heat pump systems

Emergency call out

Available 24/7, 365 for emergencies

HEAT PUMP REPAIRS

24/7 emergency call-outs for repairs

If your heat pump isn’t heating or cooling your home like it used to, showing an error code, or making some unusual noises, we make sure you don’t have to wait long to get the problem fixed.

Contact our team during the day or the emergency line for out-of-hours support
We’ll get a morning or afternoon timeslot booked in for you and an engineer will contact you when they’re on the way
We’ll diagnose the fault, explain what’s causing it, and talk you through your options
Where possible, we’ll fix the problem on the spot
If new parts are needed, we’ll order them and book in another appointment to come back and complete the repairs

Boiler installation

Good to know before you book

Here are a few things worth knowing ahead of your repair:

We may need to order some parts

Our engineers may be able to fix the issue then and there. If not, we’ll provide you with a quote, and make sure you’re happy to go ahead before ordering any parts

Sometimes a repair isn’t the best option

We offer honest, open advice to help you choose the best solution, whether it’s a repair or replacement

A little prep helps on the day

Make sure access to your heat pump is accessible and clear, and that we have access to any extra information our team might need

Accreditations & certifications

Reviews

Trusted by thousands of homes across Cornwall

Had to call Blue Flame out a week ago to fix a leak we had. We aren't on a service contract so we were delighted that they were able to get an Engineer come out to us that same day. Really happy with the service that Callum G provided. Friendly and thorough. Would recommend 👍🏼. Thanks very much!

MrsSP_Cornwall

Review posted on Google

Friendly and professional engineers. Had a service done and it looks like a slight pressure issue has been resolved along with a noise from the circulation pump! Well happy! Although I think they normally have one engineer for a service, in this case they happened to be together on the day. I'd happily have either one (Ryan or Matt) back if needed regarding my ASHP system.
Thanks guys /Blue Flame.

J.M T

Review posted on Google

Had my gas turned on, system check and alarm check by Martin today. Very efficient service and extremely polite, helpful and knowledgable. Highly reccomend

Chelsea Irving

Review posted on Google

I’ve hired Blue Flame several times for boilers and plumbing and have always been happy with their work.

Recently they rectified some poor-quality pipework left by a previous builder. Their work was a vast improvement and, during the process, they discovered a cracked sewer pipe the previous builder hadn’t mentioned. By catching this early, Blue Flame saved me from the nightmare of installing a new bathroom only to have to rip it out later to fix a leak.

On one occasion a piece of work had to be redone but I am still happy to give them 5 stars because they took full responsibility and rectified it promptly without any fuss. Also, the staff are consistently knowledgeable, polite and professional. I fully intend to use them for future work.

Sarah-Kate TJ

Review posted on Google

Excellent service. The receptionist's are extremely polite and helpful. We've started a breakdown cover with them, the Daikin air source heating system was checked and serviced first, Matt the engineer is very knowledgeable and explained everything well. I would highly recommend Blue flame. Thank you guys

Pete Longley

Review posted on Google

Our boiler wasn’t firing up so I called to arrange a visit. However Grant was able to advise via FaceTime. He was friendly and helpful and we were able to resolve the issue. I’m extremely grateful that someone was willing and able to help solve the problem and it means that as a newcomer to the area, I know who I will trust in the future. Thank you so much.

Katie

Review posted on Google

Coastline tenant called Blue flame 9.30am no kitchen light and hot water had packed up. They were there at 10am new kitchen light and hot water sorted.

Simon Ratcliffe

Review posted on Google

Lovely experience. Chap called Tom went above and beyond and took some additional steps that were beyond the scope to stop the problem happening again

Matt Rodda

Review posted on Google

I recently used Blue Flame and they where great. I’m sorry I can’t remember everyone’s name but Chris and another lady came around and inspected our house, and then Lee and Solomon came later to rectify all the items. They went above and beyond for me and I’m really happy I used them. Thanks.

Ryan

Review posted on Google

Blue Flame Commercial & Residential teams have done regular and emergency service work for us and we cannot recommend them enough.
The Commercial team were so good and fast they even saved us from a days lost trade!
Well done to everyone at Blue Flame and Thank you! ☺️

The Gem

Review posted on Google

Advice & insights

FAQ

Still got questions about heat pump repairs? Take a look at our most common questions or talk to us if you need more help.

We only ask that you make sure that the installation area is accessible and clear.

The cost depends on several factors including the nature of the problem, as well as the type and age of the AC unit. Our engineers will write up a quote for you before any work happens.

We will book you in for our next available engineer appointment. We will always aim to get to you as soon as we can.

Our team is available for emergency repairs 24/7, 365 days of the year.

Services