How can we help?
Whether you need a quote, a survey, or you’re already working with us, choose the option that best fits below, and this page will take you to the right place.
If you smell gas, suspect a meter fault, have no heating or hot water, see emergency support.
Before you start
- Your contact details
- The property address where the repair is needed
- A short description of the issue
- A photo, if you have one
Please choose the best option for you.
Repair
“Something’s broken and I need it fixed”
Quote
“I’d like a price for some work”
Existing customer
“I’m already a Blue Flame customer”
General enquiry
“I have a different question”
Blue FLame
What happens next
1. You submit your details through the relevant form.
2. You’ll receive confirmation by email straight away, so you know it’s been received.
3. We match your request to the right local engineer or team.
4. We’ll contact you to confirm details or arrange an appointment.
Emergency Support
If you smell gas, or you have an urgent issue at your business premises, please don’t wait for a form response
Gas emergency — if you smell gas or suspect a leak: leave the premises, don’t use switches or naked flames, and call the National Gas Emergency Service free on 0800 111 999. Once you’re safe, let us know so we can follow up.
Urgent repair at your business premises: call our team on 01326 378122 to report the issue and get an engineer arranged as quickly as possible.
Anything else — quotations, surveys or general questions — choose an option above and we’ll come back to you within our usual response times.
Alternative contact routes
Phone
Phone (office hours, Monday to Friday, 8am–5pm): 01326 378122
24/7 emergency line
01326 378122 – please follow the options for urgent support to speak to a member of the team directly
Post
Blue Flame (Cornwall) Ltd, Energy House, Parkengue, Kernick Ind. Est, Penryn, Cornwall TR10 9EP